Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Support agencies
Information on agencies who can support asylum seekers, refugees and other migrants.
The Red Cross
Emergency help, 1-1 support, information and signposting on where to get more help.
Website: Get help as a refugee or asylum seeker
Email: RSenquiriesNorwich@redcross.org.uk
The Bridge Plus+
Information, advice and support on things like welfare, benefits and housing. Also assisting with eVisa issues.
Website: The Bridge Plus+
Email: office@bridgeplus.org.uk
New Routes Integration
Offering help with advice, English classes and social activities. They also have a free shop and internet cafe for use.
Website: New Routes Integration
Email: support@newroutes.org.uk
English+
Multiple free weekly English classes. Other activities include a mum and baby group, driving theory lessons, arts and crafts and trips for students.
Website: English+ Norwich
Email: info@englishplus.org.uk
The Zainab Project
Using cooking to bring people together and learn transferable skills.
Website: The Zainab Project
Norfolk Community Law Service (NCLS)
Free immigration advice.
Website: Immigration Advice
Email: immigration@ncls.co.uk
Norwich International Youth Project
Supporting young asylum seekers and refugees aged 11-25 with wellbeing, education and integration. Also offer free English classes, and youth group.
Website: Norwich International Youth Project
Mancroft Advice Project (MAP)
Help for young people aged 11-25 with issues like housing, employment, benefits and mental health. Drop-In is open Monday to Friday from 1.30pm to 5pm at Risebrow Centre, Chantry Road, Norwich NR2 1RF. No appointment needed.
Website: MAP Norfolk
Email: advice@map.uk.net
