Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Support for benefits
Information to help you receive support with benefits.
Money help
If you are a refugee or have special permission to stay in the UK, you can apply for financial help from the government if eligible. You must have recourse to public funds.
Bank account
- you can open a bank account in the UK
- some banks let you open one even if you don’t have a home address
- if you need help, ask your housing worker or a support group
Universal Credit
To apply, go to the Jobcentre.
Advice about benefits
You can get advice from Norfolk Citizens Advice or the Jobcentre. Several refugee support organisations also offer welfare advice – please visit getting support
Refugee integration loan
This can help with:
- paying rent
- buying things for your home
- school or learning
- living costs
Ask a support group to help you apply.
For benefits advice visit Norfolk Citizens Advice Bureau
