Licensing conditions

Whether you're a driver, operator, or vehicle owner, Norwich City Council has clear rules to help keep passengers safe and services running smoothly. This page breaks down what you need to know.

Who needs to follow these rules?

Anyone who drives, owns, or operates a taxi or private hire vehicle in Norwich must follow these rules. This includes:

  • Hackney carriage (black cab) drivers
  • Private hire drivers
  • Vehicle owners
  • Operators (companies that take bookings)

Key responsibilities for drivers

  1. Report Convictions or Cautions
    If you get a caution, conviction, or penalty (including motoring offences), you must tell the council within 7 days.
    You also need to report if you're added to any list that bans you from working with children or vulnerable adults.
  2. Fit and Proper Person Test
    The council checks if you're suitable to hold a licence. This includes looking at your criminal record, driving history, and other relevant information.
  3. DBS Checks
    You must complete a Disclosure and Barring Service (DBS) check regularly. This helps ensure passenger safety.

View the guidance on how we determine suitability.

Vehicle requirements

  1. Fitness Test
    All licensed vehicles must pass a special safety test (like an enhanced MOT) to make sure they’re roadworthy and meet council standards.
  2. Vehicle Standards
    Your vehicle must meet specific design and safety standards set by the council.

Operator responsibilities

  • Operators must follow licence conditions and can only use licensed drivers and vehicles.
  • Bookings must be handled properly and records kept as required.

Important policies

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