The internet is a brilliant tool — it helps us stay in touch with loved ones, find useful information, shop, bank, and access services. But just like in the real world, it’s important to stay alert and protect yourself from scams and fraud.
Here are some easy-to-follow tips to help you stay safe online:
Trust your gut
If something feels off, it probably is. Don’t be afraid to delete suspicious emails or messages. It’s better to be safe than sorry.
Be careful with unexpected messages
If you get an email or text out of the blue - especially one offering something or asking for personal details - take a moment. Don’t click on links or open attachments unless you’re sure it’s genuine.
Sometimes, you might receive a text from us too - find out if it's genuine.
Know who you’re dealing with
Before sharing any personal or financial information, ask yourself: Do I know and trust this person or company? If not, don’t share anything.
Protect your money
Never give out your bank details or PIN to anyone - not even your bank or the police. They will never ask you to transfer money to a “safe” account or withdraw cash for collection.
Report scams
If you think you’ve been targeted by a scam, help is available:
- Action Fraud – report scams online
- Citizens Advice – get free advice and support
- Norfolk Police – let them know if something has happened or someone is at risk
- Norfolk Scams Prevention Service – offers specialist help for scam victims
Using public Wi-Fi
Free Wi-Fi is available in many places like cafés, libraries, and train stations. It’s handy, but be cautious - avoid logging into sensitive accounts (like banking) on public networks.
Landline changes
Between now and 2027, traditional landlines are switching to digital. For most people, this will be a smooth change - your phone will still work, just in a new way.
If you ever feel unsure, take a moment to pause and ask for help. Staying safe online doesn’t have to be complicated - just a few smart habits can make a big difference.
Find out more on the Norfolk County Council website
