Staying safe online

Straightforward advice to help you avoid scams, protect your personal information, and feel more confident online.

The internet is a brilliant tool — it helps us stay in touch with loved ones, find useful information, shop, bank, and access services. But just like in the real world, it’s important to stay alert and protect yourself from scams and fraud.

Here are some easy-to-follow tips to help you stay safe online:

Trust your gut

If something feels off, it probably is. Don’t be afraid to delete suspicious emails or messages. It’s better to be safe than sorry.

Be careful with unexpected messages

If you get an email or text out of the blue - especially one offering something or asking for personal details - take a moment. Don’t click on links or open attachments unless you’re sure it’s genuine.

Sometimes, you might receive a text from us too - find out if it's genuine.

Know who you’re dealing with

Before sharing any personal or financial information, ask yourself: Do I know and trust this person or company? If not, don’t share anything.

Protect your money

Never give out your bank details or PIN to anyone - not even your bank or the police. They will never ask you to transfer money to a “safe” account or withdraw cash for collection.

Report scams

If you think you’ve been targeted by a scam, help is available:

Using public Wi-Fi

Free Wi-Fi is available in many places like cafés, libraries, and train stations. It’s handy, but be cautious - avoid logging into sensitive accounts (like banking) on public networks.

Landline changes

Between now and 2027, traditional landlines are switching to digital. For most people, this will be a smooth change - your phone will still work, just in a new way.

If you ever feel unsure, take a moment to pause and ask for help. Staying safe online doesn’t have to be complicated - just a few smart habits can make a big difference.

Find out more on the Norfolk County Council website

 

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