Concerned about a tree on council land?

Norwich City Services Ltd (NCSL) looks after trees on land owned or managed by the council. Before reporting a tree issue, please check what we can and cannot do.

We manage trees in:

  • council house gardens
  • communal areas of council homes or flats
  • parks
  • woodlands
  • cemeteries

If the tree is near a road, pavement, or public right of way, please contact Norfolk County Council instead.

We do not prune or remove trees for:

  • leaves, fruit, or bird droppings
  • pollen, sap, or insects
  • reduced daylight
  • overhanging branches
  • TV or phone signal issues

We do prune trees when:

  • they are touching a building or property

We may remove trees if they are:

  • dead or diseased
  • structurally unsafe or leaning dangerously
  • damaged and hazardous
  • blocking access (and pruning isn’t enough)

Report a problem with a council tree

Once you submit your enquiry:

  1. we’ll check if the tree is on council land and if we’re responsible
  2. if yes, we’ll prioritise it for inspection
  3. after inspection, we’ll let you know the outcome and any planned work
  4. if it’s not our responsibility, we’ll inform you and close the enquiry

Please note: response times may vary depending on risk level, contractor availability, and weather conditions.

Feedback button