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My Norwich

Phone us

All enquiries (during office hours)

0344 980 3333, 9am to 4pm, Monday to Friday

Calls are charged as 01 or 02 numbers, depending on your phone package. This means you can use mobile or landline 'inclusive' minutes to call us for free.

Out of hours emergencies

01603 412180, 24 hours

Freephone payment hotline

0800 021 7784, 24 hours, 7 days a week

Reporting fraud

National housing benefit fraud hotline:

  • Free on 0800 854 440, 8am to 6pm, Monday to Friday
  • If you have speech or hearing problems you can use a text phone service on 0800 3280512.

For all other fraud, including council tax reduction scheme fraud, call 0344 980 3333.

Tourist Information Centre

Contact details and opening hours

Text Relay users only

For people with a hearing impairment

18001 01603 212587