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Your rights and changes in the law
Housing laws can affect both landlords and tenants. Knowing your rights - and how to challenge decisions - helps you stay informed and protected as the law evolves.
At Norwich City Council, we aim to enforce housing standards fairly, transparently, and proportionately.
Whether you're a landlord or a tenant, it's important to understand your legal rights and how to challenge decisions that affect you.
We also keep up with changes in housing laws to make sure our policies stay current, and that everyone understands their responsibilities and protections.
If enforcement action is taken against you
If we take formal action - such as issuing a legal notice, a civil penalty, or refusing a licence - you have the right to:
- know why the action is being taken
- challenge the decision
You will receive:
- a written explanation that includes:
- what action is being taken
- the legal reason for the action
- the evidence supporting it
- clear guidance on:
- how to respond or appeal
- your rights to make representations
- deadlines for taking action
We encourage landlords to speak with us early if they disagree with a decision.
Many issues can be resolved through discussion before a formal appeal is necessary.
How to appeal a decision
If you want to challenge a decision, you may be able to appeal through one of these legal routes:
1. First-tier Tribunal (Property Chamber)
Used for appeals against:
- civil penalties
- HMO licence decisions (refusals, revocations, conditions)
- Rent Repayment Orders
- certain improvement notices
This is an independent body that reviews evidence and makes legally binding decisions.
How to appeal to the First-tier Tribunal
2. Magistrates’ Court
Used for appeals against:
- criminal prosecutions under housing law
- prohibition notices or emergency actions
- some environmental or building-related notices
How to appeal to the magistrates court
Staying up to date with housing laws
Housing laws change regularly to improve standards and protect tenants. We review national and local policies to ensure our enforcement is:
- legally compliant
- based on evidence
- fair to both landlords and tenants
Recent or upcoming changes may include:
- the Renters'Roghts Act
- updated HMO licensing rules
- new energy efficiency standards (MEES)
- changes to enforcement powers or penalties
We update our policies as needed and share important changes via our website, newsletters, or direct communication.
Need help?
If you're unsure about your rights or how enforcement affects you, contact our Private Sector Housing Team for advice.
