What this notice is about
This notice explains how Norwich City Council (“the council”) uses your personal data when providing the taxi and private hire plate and badge direct fulfilment service.
Who we are
Norwich City Council is the data controller for this processing.
What personal data we collect
We may collect and process the following information about you:
- Name
- Postal address
- Email address
- Telephone number
- Vehicle registration details
- Licence or application reference number
- Other information required to produce and deliver licence plates and badges
We only process the minimum personal data necessary to provide this service.
How we use your personal data
We use your information to:
- produce taxi and private hire plates and badges
- arrange delivery of these items to you
- provide delivery updates or notifications
- maintain records for auditing and traceability
This supports the council’s licensing functions and public safety responsibilities.
Lawful basis for processing
Under UK data protection law, we rely on:
Consent – provided as part of your application or licence process.
Contract – where processing is necessary to deliver the service you have requested.
Who we share your information with
We may share your information with:
- NewAuto Ltd trading as MOGO UK, who manufacture and dispatch plates and badges on behalf of the council.
- Courier providers, such as Royal Mail or FedEx, for delivery purposes.
Your personal data is only shared where necessary and is not used for marketing or other unrelated purposes.
How we keep your information secure
We use appropriate technical and organisational measures to protect your data, including:
- secure encrypted data transfer
- access controls and restricted permissions
- secure UK-based cloud hosting
- regular backups and monitoring
All processing is carried out in accordance with data protection legislation.
How long we keep your information
Information shared with NewAuto Ltd trading as MOGO UKM, will keep your personal data for up to six months from the date of order.
After this period, your information will be securely deleted or anonymised.
Transfers outside the UK
Your personal data will not be transferred outside the UK.
Your rights
You have a number of rights under data protection law, including the right to:
- access your personal data
- have inaccurate data corrected
- request deletion of your data (where appropriate)
- withdraw consent at any time
- restrict or object to processing in certain circumstances
How to contact us
If you have any questions about this privacy notice or how your data is used, you can contact:
Data Protection Officer
Norwich City Council
Email: dpo@norwich.gov.uk
Complaints
If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner’s Office (ICO).
