What you can complain about
Complaints are only considered if the councillor was acting in their official capacity. Examples include:
- disrespectful behaviour
- bullying or intimidation
- discrimination
- misuse of their position for personal gain
- failing to declare interests
What you’ll need to include
When submitting your complaint, make sure to provide:
- details of the incident: what happened, when, and where
- names of any witnesses
- reasons for requesting anonymity (if applicable)
Make a complaint using our online form
Other ways to submit your complaint:
- by email to DemocraticServices@norwich.gov.uk
If you need help - due to a disability or language barrier - support is available. Visit our interpretation and translation page for more information.
Confidentiality requests
If you want to keep your identity private:
- fill out the “reasons to not disclose” section in the form
- the monitoring officer will decide whether your request can be granted.
If confidentiality is denied, you’ll be given the option to withdraw your complaint.
Confidentiality is only granted in exceptional cases, such as:
- risk of physical harm
- fear of job loss or retaliation
- serious health concerns (medical evidence may be required)
Who will be informed
Once your complaint is submitted:
- the councillor(s) involved will be notified
- the council’s monitoring officer will also be informed.
In the interest of fairness, councillors have the right to know who made the complaint and what it’s about.
