Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
8.1 The council has a responsibility for registering the nature of all concerns raised and to record the outcome. The council’s internal audit service will produce an annual report, which will identify any patterns of concern and assess the effectiveness of the policy.
8.2 This policy will be publicised via the council’s website and specifically:
8.3 This procedure will be kept under review and any amendments will be subject to consultation with employee representatives.