Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Home improvement team privacy notice
About us
Norwich City Council is the data controller for the home improvement team and we have official authority and contractual requirements to process your personal information.
You may contact our data protection and information security officer by emailing dpo@norwich.gov.uk.
What we do with your data
We use the information you give us to provide home improvement advice and guidance, assessments, services, support, safeguarding and for taking enforcement action.
We intend to keep your information for seven years from the last contact with you, as stated in our Retention Schedule available on our website.
What are your rights?
Under data protection legislation you have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of not providing data?
We may not be able to provide a service.
Data sharing
Information provided to the home improvement team is shared internally with our planning, citywide services, council tax, benefit and housing teams and, when required, with the teams external contractors.
Externally it may be shared with Norfolk County Council, adult and children’s services, NHS, hospital trusts, other local authorities.
Where appropriate we may share your information with your family, or with your consent, with charitable organisations.
We will also share your details externally where we are lawfully required to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
