Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Performance reporting
The council tracks how well it’s delivering services and meeting goals through regular performance reports. These reports help ensure transparency, highlight successes, and show where improvements are needed. Progress is measured using clear indicators and shared quarterly and annually.
How is Norwich City Council doing?
The council tracks its progress using a set of Key Performance Indicators (KPIs) - these are like scorecards that show how well services are being delivered and whether goals are being met.
What’s the big picture?
Norwich is working toward five key priorities under its “We Are Norwich” community-led plan (2024–2029):
- an open and modern council
- a prosperous Norwich
- a fairer Norwich
- a climate-responsive Norwich
- a future-proof Norwich
How is performance measured?
They use a traffic light system to make it easy to understand:
- 🟢 Green – on or above target
- 🟠 Amber – slightly off track, may need action
- 🔴 Red – off target, action is required
They also track whether performance is:
- 📈 Improving
- ➡️ Staying the same
- 📉 Declining
What’s reported and when?
- Quarterly reports: show progress every 3 months
- Annual report: gives a full-year overview
- Finance reports: track how money is being spent
- Risk reports: highlight potential issues and how they’re being managed
Why does this matter?
This reporting helps:
- keep the council accountable
- show where improvements are needed
- celebrate successes
- make decisions based on real data
