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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Comments and compliments privacy notice

About us

Norwich City Council is the data controller for dealing with comments and compliments and we have a legal obligation to process your personal information.

You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk  or by calling 0344 980 3333.

What will we do with your data?

We use it to process your request. We intend to keep your data for six years as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We may not be able to fully respond to your comment/compliment.

How will we share your data?

Information provided for comments/compliments is shared internally with the service area(s) that the comment/compliment covers.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.