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My Norwich

Complaints privacy notice

About us

Norwich City Council is the data controller for dealing with complaints and we have a legal obligation to process your personal information.

You may contact our data protection and information security officer by emailing or by calling 0344 980 3333.

What will we do with your data?

We use it to investigate your complaints. We intend to keep your data for six years, as stated in our Retention Schedule available on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

We may not be able to fully respond to your complaint request.

How will we share your data?

Information provided for data protection requests is shared internally with the service area(s) that the complaint covers, and may be shared externally with the Ombudsman (where appropriate) in order that they may carry out their statutory duties.

We may also share your information with a councillor or Member of Parliament, where you have asked them to act on your behalf.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.

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