All complaints are taken seriously and will be investigated.
This form should only be used for complaints about council services. It should not be used to report issues such as graffiti, an abandoned vehicle, or a missed bin collection. To report these types of issues, please visit the council’s Report it page and use the relevant form.
Information you will need before you begin the form
Before starting the form, please make sure you have:
- Your contact details
- The area of the council your complaint relates to
- Full details of your complaint, including:
- What has happened
- Any support you need
- Any circumstances or vulnerabilities you would like us to be aware of
- What you would like us to do next to resolve the issue
If you need to provide a lot of information, it is recommended that you prepare this in advance and save it to your device. You can then copy and paste it into the form or upload it as a document (for example, Word, PDF, or JPG).
Providing clear and detailed information will help us investigate your complaint more effectively.
Privacy notice
Read our privacy notice for information about what we do with personal information.
