Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Warm Homes: Social Housing Fund Grant
We’re working to improve council homes across Norwich - bringing comfort, savings, and sustainability to your doorstep.
Norwich City Council is working to make council homes warmer, greener, and cheaper to run through the Warm Homes: Social Housing Fund.
If your home is selected, you may get a call from E.ON or their installer Advanced Eco. They’ll check if your home qualifies for free energy-saving upgrades like:
- insulation
- better ventilation
- solar panels
- air source heat pumps
These improvements can:
- lower your energy bills
- make your home more comfortable
- help the environment
All upgrades are completely free, funded by the government and Norwich City Council.
E.ON and Advanced Eco are trusted partners, and they’ll keep you updated throughout the process.
Questions?
Email: climateaction@norwich.gov.uk
For tenancy-related help, visit: Your tenancy
