Skip to content Skip to search
My Norwich

Food safety complaints

Food complaints we can and can't deal with

If you have a complaint about food or a food business we may be able to investigate it if there is a risk to public health. For complaints we cannot deal with, we will tell you who can help.

Complaints that we deal with

We can investigate complaints about food safety or hygiene such as:

  • suspected food poisoning
  • a foreign object found in your food
  • dirty food premises
  • poor hand hygiene
  • poor food handling
  • food with visible signs of mould or decay
  • food sold past its use by date
  • unregistered food businesses

How to make a complaint

Complaints that we do not deal with

Please contact Trading Standards to report a complaint about any of the following issues:
  • false health claims
  • incorrect ingredients labelling
  • food not the described weight
  • misleading descriptions
  • inadequate allergen information