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My Norwich

Food safety complaints

Make a food complaint

How to make a complaint about a food item

1. Check the list of common food complaints to see if your complaint is a public health issue that we can deal with.

If your complaint is not a public health risk we can't deal with it, but you can contact the company that sold you the food.

2. Complete the complaint form on the Food Standards Agency’s website and please provide your name and email address and as much detail as possible about the complaint.

Report a problem with a food product

3. While you wait for our response:

  • freeze the food in a clean plastic bag
  • keep any original packaging
  • put any receipt in a safe place.

4. We will review the information you provide in your complaint form and then contact you. We may ask you to bring the food item into City Hall for examination.

How to make a complaint about a food premises or food poisoning

Complete the complaint form on the Food Standards Agency’s website and please provide your name and email address and as much detail as possible about the complaint.

Report suspected food poisoning

Report poor hygiene practices