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Housing - get involved
Want to make a difference in your community? If you’re a Norwich City Council tenant, you can help shape the services you use every day. From sharing feedback to joining tenant panels, there are plenty of ways to get involved and make your voice heard.
As a Norwich City Council tenant, you have lots of ways to get involved and help improve the housing services you receive.
We believe tenants should be at the heart of everything we do, and we work closely with volunteers to make sure your voice is heard.
Annual review group
The Annual Review Group (ARG) reviews the work of tenant panels. It includes a tenant from the Tenant Involvement Panel (TIP) , the cabinet and shadow cabinet members for housing, and the council’s head of housing. The group examines reports, annual work plans, and any breaches of the code of conduct.
Estate auditors
Estate auditors are volunteers who inspect council housing estates with a council officer. They assess maintenance, cleaning, litter, fly-tipping, grounds upkeep, graffiti, and vandalism. They take photos, log findings, and report them to relevant departments. This helps improve poor areas and share good practices across teams.
Tenant training
The Tenant Training for Norwich programme offers free courses to Norwich City Council tenants to build skills in employability, business, tenancy, and lifestyle. Over 40 tenants have benefited, reporting improved confidence and life skills.
Tenants can choose from various topics and dates. Key areas include:
- tenancy skills: budgeting, debt management, and understanding tenancy rights (delivered by Your Own Place).
- lifestyle, business and employability skills: additional sessions to support personal and professional growth.
To find out more or book please email: involvement@norwich.gov.uk
Places are limited and offered on a first-come, first-served basis.
Surveys
We regularly ask tenants for feedback on key services such as repairs, moving into a new home, how we handled your antisocial behaviour complaint, and whether aids or adaptations meet your needs.
Our Tenant Satisfaction Measures survey is conducted by Viewpoint Research and helps us understand how well we’re delivering services and where we need to improve. Your feedback directly influences how we shape and improve housing services, thank you to everyone who has taken part.
Housing Hub (Get Talking Norwich)
The Housing Hub on Get Talking Norwich is your space to influence housing services. Here you can:
- Share your views and ideas
- Take part in surveys and consultations
- See how the council is performing
Every comment and vote helps improve services. Whether it’s a quick survey or a bigger conversation, your feedback matters. Get involved now!
Talkback Panel
The Talkback Panel is a simple, informal way for tenants to share feedback on housing services. Surveys are short and can be completed by text, online, or post. Participation is flexible, with limited surveys and the option to opt out anytime. Tenants can sign up by submitting a request.
Tenant involvement panel
The Tenant Involvement Panel (TIP) reviews housing policy, finance, and service performance, making recommendations to improve services for all tenants.
