Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Leaseholder repairs and improvements
If you own a leasehold flat or maisonette, it’s important to know which repairs you’re responsible for and which ones we take care of. This page explains who looks after what, and how to report a repair when something needs fixing.
What you’re responsible for
As a leaseholder, you take care of everything inside your flat or maisonette. This includes:
- doors and windows: fittings (including lock) and glass. However, the council is responsible for the main structure of the doors and windows, including the frames.
- pipes and wiring that only serve your flat
- decorating
- electrical systems
- heating
If you have gas appliances, it’s your job to make sure they’re checked regularly by a qualified engineer. They must be installed and maintained by someone on the Gas Safe Register™.
Note: if your home uses a communal district heating system, this doesn’t apply.
What we’re responsible for
We look after the outside of the building and shared areas, including:
- roofs and drains
- the main structure of the doors and windows, including the frames. However, you are responsible for the fittings (including locks) and glass
- communal lighting
- shared paths and hallways
Got more questions about leaseholder repairs and improvements? Read frequently asked questions to find out more.
Reporting a repair
Leaseholders can’t create an account to request repairs online right now.
To report a repair, please fill out the Leaseholder Reporting Form.
