What you’re responsible for
As a leaseholder, you take care of everything inside your flat or maisonette. This includes:
- doors and windows: fittings (including lock) and glass. However, the council is responsible for the main structure of the doors and windows, including the frames.
- pipes and wiring that only serve your flat
- decorating
- electrical systems
- heating
If you have gas appliances, it’s your job to make sure they’re checked regularly by a qualified engineer. They must be installed and maintained by someone on the Gas Safe Register™.
Note: if your home uses a communal district heating system, this doesn’t apply.
What we’re responsible for
We look after the outside of the building and shared areas, including:
- roofs and drains
- the main structure of the doors and windows, including the frames. However, you are responsible for the fittings (including locks) and glass
- communal lighting
- shared paths and hallways
Got more questions about leaseholder repairs and improvements? Read frequently asked questions to find out more.
Reporting a repair
Leaseholders can’t create an account to request repairs online right now.
To report a repair, please fill out the Leaseholder Reporting Form.
