Got questions about repairs or making changes to your home? This page covers what you can do yourself, when you need permission, and who pays for what. It’s all here in - so you know where you stand and who to contact.
You can do minor repairs and decorating inside your home. But anything involving the building’s structure—like windows or doors—is our responsibility. We’ll consult you before major work starts, and you’ll be able to comment and see the estimated costs. These costs are billed to you after the work is done.
If you'd like to do the work yourself, please contact the Home Ownership Team during the consultation period.
You must get permission for any changes to the structure of your property, including:
This list isn’t exhaustive—if you're unsure, email the Home Ownership team.
Yes, but you must get permission first. You might also need planning approval.
Once replaced, the council is responsible for future repairs.
If your door needs to be a fire door (most do), you can’t replace it yourself.
Check with the Home Ownership team to find out.
If a fire door isn’t required, you can install your own.
The council remains responsible for future repairs.
Report issues like broken tiles, leaking gutters, or lights out in shared areas to the Customer Contact Team on 0344 980 3333.
Leaseholders pay for repairs:
If the damage is due to something covered by insurance (not wear and tear), you may be able to claim.
You do. The council only handles repairs to the building’s structure.
Check the Leaseholders' Handbook if you're unsure who’s responsible.
Tenants pay for repairs through rent. As a leaseholder, you pay your share of repair costs as outlined in your lease.
Everyone benefits from the roof, so all leaseholders share the cost.
All leaseholders share the cost of maintaining communal areas, even if you don’t personally use them. This is part of your lease agreement.
No. All building repairs, cleaning, and maintenance are handled by Norwich City Services Ltd under one large contract. This helps keep things efficient and cost-effective.
