Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Leaseholders' guide – what you need to know
This guide is for anyone who has bought, or is thinking about buying, a flat from Norwich City Council through the Right to Buy scheme.
It explains:
- your rights and responsibilities as a leaseholder
- what the council is responsible for as your landlord
Key points:
- your lease is the legal agreement – this guide doesn’t replace it
- you’re responsible for repairs and maintenance inside your home (unless your lease says otherwise)
- the council looks after the building’s structure, outside areas, and shared spaces like stairwells and entrances
- you’ll pay service charges – your share of the cost for repairs, maintenance, improvements, and services provided by the council
- keep your contact details up to date – let the council know if your address, phone number, or email changes.
Need help? If you’re unsure about anything or unhappy with the council’s response, get independent legal advice.
