Help if you're struggling to pay

We’re here to help you

If you’re having trouble paying your rent or owe money (called “arrears”), an income officer can talk with you and help you make a plan to pay your rent in a way that’s fair and affordable.

How to get in touch

Email or call an income officer on 01603 987601 during office hours (Monday to Friday).

Talking to us early can help stop things from getting worse. It might even stop court action or losing your home.

What your income officer can do

• help you make a plan to pay your rent and arrears which might include setting up a direct debit
• take a payment for you
• put you in touch with money experts who can provide support with budgeting and debt advice
• apply to the department of work and pensions to have your rent payments paid directly into your rent account
• give advice on benefits you might be able to able to apply for
• help you claim or maintain your benefits including moving to universal credit
• connect you with other people who can help you stay in your home
• vist you at home or arrange a face to face meeting.

Money advice for Norwich City Council tenants

Need help managing your money? 

Our free and confidential service is here for all Norwich City Council tenants - whether you're worried about bills or just want to feel more in control of your finances.

You don’t need to be in debt to get support. We’re here to help with:

• making a budget that suits your lifestyle
• checking for benefits or grants you might be missing
• dealing with debts, bills or rent issues
• understanding letters about money or legal action
• planning ahead so your money feels easier to manage. 

Whether you need advice, reassurance, or just a second pair of eyes — we’re here for you. If in doubt, give us a shout!

Get in touch

Fill out the form below and one of our friendly team members will contact you to see how we can help.

Get in touch with our money and budgeting advice team