Managing your rent account

Pay online, set up a direct debit or standing order or use our free automated phoneline.

Find out about service charges like cleaning, lighting and heating so you know what you’re paying for.

How our income team can help if you are in arrears or worried about upcoming payments. Plus, how to get in touch with our money and budgeting team.

Norwich City Council is issuing water rates rebates to eligible tenants following a legal ruling about how water charges were collected. Payments will be made in stages, and we'll contact you if you're eligible.