Managing your rent account

Pay online, set up a direct debit or standing order or use our free automated phone line.

Find out about service charges like cleaning, lighting and heating so you know what you’re paying for.

How our income team can help if you are in arrears or worried about upcoming payments. Plus, how to get in touch with our money and budgeting team.

From April 2026, Norwich City Council tenants now pay water charges directly to Anglian Water, as they are no longer collected alongside the rent. This page explains what’s changed, what it means for you, and where to get help if needed. Most tenants won’t need to take any action, but the FAQs below explain how charges work and who to contact with any concerns.