Christmas and New Year closure information Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026. See our service arrangements for customers during this time. Hide
Paying your rent Pay online, set up a direct debit or standing order or use our free automated phoneline. Your service charges explained Find out about service charges like cleaning, lighting and heating so you know what you’re paying for. Help if you're struggling to pay How our income team can help if you are in arrears or worried about upcoming payments. Plus, how to get in touch with our money and budgeting team. Water rates rebate - what you need to know Norwich City Council is issuing water rates rebates to eligible tenants following a legal ruling about how water charges were collected. Payments will be made in stages, and we'll contact you if you're eligible.
Paying your rent Pay online, set up a direct debit or standing order or use our free automated phoneline.
Your service charges explained Find out about service charges like cleaning, lighting and heating so you know what you’re paying for.
Help if you're struggling to pay How our income team can help if you are in arrears or worried about upcoming payments. Plus, how to get in touch with our money and budgeting team.
Water rates rebate - what you need to know Norwich City Council is issuing water rates rebates to eligible tenants following a legal ruling about how water charges were collected. Payments will be made in stages, and we'll contact you if you're eligible.
