Before you begin
Make sure you have details about the repair and the recharge decision, including any correspondence or reference numbers, to support your appeal.
We will review the information you provide and consider your appeal.
Information you will need
Before starting the form, make sure you have:
- Details of the repair and recharge decision
- Any reference numbers or correspondence you have received
- A clear explanation of why you are appealing the charge
- Any supporting information or evidence you would like us to consider
- Your contact details
Important
- You must complete the form in one session
- You have 30 minutes to complete each page
- Your answers will not be saved until you submit the form
- You cannot save your progress and return later
Privacy notice
Read our privacy notice to find out how we use and store your personal information.
