We are replacing fire doors in some council flats to meet fire safety requirements.
Norwich City Council has a legal responsibility, under the Fire Safety (England) Regulations 2022, to help keep residents safe.
Fire doors are required for flats that open onto communal areas. They play an important role in preventing the spread of fire and smoke, helping to protect residents and giving people more time to leave the building safely in an emergency.
We are carrying out a programme of fire door replacements and have appointed Gerda and Bell Group to carry out this work on our behalf.
If your home is included in the current programme, a contractor will contact you to arrange a survey of your existing door. Once the survey is complete, your new door will be manufactured and an appointment will be made to install it.
The FAQs below provide more information about the fire door replacement programme.
The Regulatory Reform Fire Safety Order 2005 requires us to make sure fire safety measures are in place. Following the Grenfell Tower tragedy in 2017, fire safety regulations and guidance were reviewed and strengthened.
We have a responsibility to make sure all properties that require a fire door have one that meets current safety standards.
Yes. We are legally required to ensure that homes which need a compliant fire door have one installed. This helps protect you, your household and other people living in the building.
If your door needs replacing, we will write to you to let you know. One of our contractors will then write to you to arrange a survey.
You will receive a letter from our contractor with an appointment for a survey of your existing door. If the appointment is not suitable, you can contact the contractor to rearrange it.
After the survey, if your door needs replacing, the information will be processed and a new door will be manufactured. The contractor will then contact you to arrange an installation appointment.
No. There is no charge for the survey or the installation of the new fire door.
We only need access to your home so the door can be surveyed and installed.
Your new door will be:
It will also include:
The door will not have any glazing or vision panels.
Fire doors are designed to act as a barrier against fire and smoke for a set period of time, helping people to stay safe in an emergency.
To work effectively, every part of the door must meet strict safety standards. Glazed or vision panels can be more easily damaged and may affect how the door performs in a fire. Any changes to a fire door could affect its fire safety certification, which is why they are carefully controlled.
To maximise safety, the council has chosen to install the same solid fire-rated entrance door design across all relevant buildings. This helps ensure every door performs consistently in an emergency and removes the additional risks associated with glazed panels.
The contractor will remove and reconnect your Ring doorbell in a suitable location to avoid damaging the new door.
Please do not install or attach anything to the door yourself, or drill through it, as this could affect the door's fire protection and invalidate its certification.