Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Making changes to your council home
Want to improve your council home? See what sort of work needs approval, things you need to consider and how to get in touch.
Improving your home - what you need to know
You must get written permission from the council before making any changes to your home.
This includes things like:
- new flooring, kitchens or bathrooms
- heating systems or double glazing
- extensions, conservatories or knocking down walls
- anything affecting gas, electricity or water
- changes to shared areas.
Steps to take
- call 0344 980 3333 to check if your home is part of a council upgrade
- write to Property Services at City Hall, Norwich NR2 1NH with full details of your planned work
- wait for written approval before starting anything.
Important:
- you may need planning permission or building control approval - it is your responsibility to check
- use qualified contractors
- unsafe or unapproved work may cost you to fix
- update your home insurance
- if you move out, leave improvements or restore the property.
