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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Difficulty paying council tax

Enforcement agents

We can pass your debt to accredited enforcement agents (previously known as bailiffs) who can come to your home and seize property to raise money towards paying your Council Tax debt and our recovery costs.

You can contact the enforcement agent and offer to come to a repayment agreement. Do this straight away because the enforcement agent's costs (initially £75) will be added to your bill. If they have to visit you in person, you will incur a minimum of £235 in additional costs.

We employ the following enforcement agencies:

Bristow & Sutor
Bartleet Road
Washford Redditch
Worcestershire
B98 0FL

Phone: 0871 677 0070
Website: www.bristowsutor.co.uk 

Dukes Bailiffs Ltd
Dukes Court
7-8 Newcastle Street
Stone
Staffordshire
ST15 8JS

Phone: 01785 825500
Email: info@dukeslimited.co.uk
Website: www.dukesdebtonline.co.uk

JBW Group Ltd
Suite 12b Beehive 3
Lingfield Point
McMullen Road
Darlington
DL1 1YN

Phone: 0844 576 3620
24-hour payment hotline: 0844 801 2352
Email: client@jbwgroup.co.uk
Website: www.jbwgroup.co.uk

Rossendales Limited
Rossendales
PO Box 324
Rossendale
BB4 0GE

Phone: 0844 701 3980
Website: www.rossendales.com

Any enforcement agency acting on our behalf should behave professionally, follow set procedures (including having an internal complaints procedure), and not take inappropriate action.