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My Norwich

Housing performance

Quarterly performance scorecards

We are committed to improving our services to make sure we are delivering what residents need and want.

A key part of this work involves measuring our performance. By gathering information on how we are doing, we can see what is going well and where we need to make improvements.

In consultation with tenants we have developed new systems to track our work and set priorities based on the things that matter to you.

We produce a quarterly scorecard so you can see at a glance how we are doing in the things that matter most.

Download the scorecard for April 2018 to December 2018

See past performance scorecards

Annual report to tenants

To make sure our tenants get a fair deal, we produce an annual report that aims to give them - and watchdog agencies - a way of gauging how well we are doing in meeting their needs and our responsibilities.

Download the annual report for 2016-17