Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
How are we doing?
Our housing performance section provides insight into how Norwich City Council is delivering housing services and engaging with tenants to improve quality and satisfaction.
A summary of housing service performance for the year ending March 2025. It includes results from the new Tenant Satisfaction Measures (TSMs) and outlines future commitments under the Social Housing (Regulation) Act.
A performance dashboard offering real-time data on housing services. Tenants can explore metrics and contribute feedback via a short survey to help shape future service delivery.
Presents the latest TSM results, showing how the council is performing against national benchmarks for housing quality and tenant satisfaction.
Housing directors' remuneration and management costs
See information about directors' salaries and some of our management costs.
