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My Norwich

Tenant Engagement Strategy 2023-26

Key success measures

  • Your views and feedback will be heard and used to make services better. 
  • You will have more ways to share views on the things that matter most on the communication channels you prefer.
  • You will gain greater insight into how we operate and have more opportunities to shape and steer the direction of your housing services.
  • You will have more online housing services that you can easily use on your digital devices.
  • You will receive better communications and have opportunities to shape service improvements for all.
  • You will be involved in the way we deliver housing services, so that local priorities are understood and acted on.
  • You will be better informed about the performance of housing services, and we will support and empower you to hold us to account.
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