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My Norwich

Tenant Engagement Strategy 2023-26



  • The Council’s portfolio holder and Executive Director will have oversight for the delivery of the tenant and engagement strategy. They are responsible for making sure it fulfils the requirements of the Tenant Involvement and Empowerment Standard. 
  • Each year, we will update you on our progress in delivering this strategy.


  • We will engage tenants, leaseholders, future tenants, and partners in creating and developing actions, and gather their feedback after we implement the actions.

Action Plan

  • Collaborating with our stakeholders, we will develop an action plan to deliver the tenant and engagement strategy.
  • Each action will identify a clear expected outcome.
  • We will monitor satisfaction, performance, and progress within the action plan.


  • The housing leadership team will monitor the delivery of the tenant and engagement strategy and the action plan.
  • We will regularly update you, councillors, and leaders on progress.


  • We will review the strategy every 3 years to make sure it remains fit for purpose.
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