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My Norwich

Visiting us

Many of our services are available via our website or over the phone by calling 0344 980 3333.


If required, face to face appointments are available to book over the phone. At the time of your appointment please access the building via our Bethel Street entrance.  

Bethel Street doors are closed between 1pm and 2pm each day.


If you are attending a meeting or job interview at City Hall, please access the building via our Bethel Street entrance where our customer support officer will show you to the waiting area in the main foyer. 

The person who arranged your meeting will meet you there. Please use the phone provided to let them know you have arrived.

Public meetings

Members of the public and the media have the right to attend meetings of full council, cabinet and other committees – except where confidential information or exempt information is likely to be disclosed.

See calendars and agendas for public meetings. Public meetings take place on the first floor of City Hall, accessible by the main staircase or lifts from main reception. Please access the building via our Bethel Street entrance.

How to find City Hall

Norwich City Council, St Peters Street,
Norwich, NR2 1NH

Interpretation and translation

Intran logo

This service is free to anyone needing help using our council services.

Access interpretation and translation services

Dogs in City Hall

Assistance dogs only are permitted in City Hall.