Where a repair is not considered normal wear and tear, for example if damage has been caused by you, members of your household or visitors there is likely to be a charge. In most cases any charge would be payable in advance of the work being ordered. However, if the repair is covered by right to repair legislation or in the home of a particularly vulnerable person we will make arrangements for you to pay after the work has been carried out.
For repairs that are your responsibility, known as rechargeable repairs, you will normally be charged at a standard fixed rate but there are some exceptions to this. We will, however, always confirm the amount you will need to pay before any work is undertaken.
If a completed repair costs over £250 you will be charged for the actual cost of the repair.
Examples of items that you are responsible for
|Clearance and disposal||
• Removal and disposal from gardens, sheds and garages of all items belonging to you, members of your household or your visitors at the end of your tenancy
|Windows glass and glazing||• All glass whether cracked or broken|
• Follow maintenance instructions
|Doors||• Internal door latches, door fittings and door chain
• Repairs to external doors, where it is not deemed as being due to reasonable wear and tear
• Repairs to internal doors where it is not deemed as being due to reasonable wear and tear (an internal door would normally be expected to last for 25 years).
• Altering internal doors to fit over carpets
• Refitting internal doors if they are missing when you leave
• Replacing your locks when you have lost or misplaced your keys or fob
• Replacing your locks if your keys are stolen
• Replacing and/or obtaining additional door keys or fobs
• Door knockers and bells (except door entry to a block of flats)
• Individual door number or name plate
|Kitchen||• Installing, disconnecting and repairing your own appliances such as cookers and washing machines, including waste and supply pipes
• Plumbing in washing machines
• Replacing handles, hinges, catches, drawers and drawer fronts to any extra kitchen units you have installed
|Bathroom/water services||• Bath panels, showers and extra tiles you have fitted yourself
• Replacing broken toilet seats, covers or tightening a loose toilet seat
• WC chains, handles or push buttons
• Replacing sink or bath plugs and chains
• Unblocking sinks, baths and toilets
• Accidental damage to bathroom fittings
|Electrical||• Electrical appliances provided by you including cables, plugs, fuses etc.
• All electrical fittings not supplied with the property
• Resetting trip switches
• Replacing light bulbs, plugs, fuses and bathroom light pull cords
• Individual TV aerials
|Gardens, sheds fences and vegetation||• You are responsible for all sheds and fencing that is not council owned. This includes any storage or scooter sheds
• You are responsible for maintaining your garden, including the removal of any ivy from walls or other vegetation within your boundary
|Gas installations||• Flexible connectors to appliances supplied and fitted by you
• Ensuring airbricks, vents etc are free from obstruction or blockage
• Annual servicing of appliances supplied and fitted by you.
|Solid fuel installations
||• Sweeping of flues over and above the annual service
• Annual servicing/sweeping of appliances supplied and fitted by you.
|Water meter installation||• Any alterations or repairs that are required in order to fit a water meter.|
• Cleaning council fitted smoke detectors, except in sheltered housing schemes. (A soft brush vacuum is recommended)
|Extractor fans||• Cleaning extractor fans|