Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Performance and open data
Our performance - we share how we’re doing through regular updates on services, spending, and goals. Explore our open data and reports to see how we’re working for Norwich.
How Norwich City Council is performing - and why it matters to you
We believe in being open, honest, and accountable. That’s why we share how we’re doing and where we’re heading - so you can see how your council is working for you.
What is “Performance and Open Data”?
It’s all about transparency. We track how well we’re delivering services, meeting goals, and improving life in Norwich. Then we publish that data so you can explore it yourself.
Whether it’s housing, waste collection, community safety, or financial management - we measure it, report it, and act on it.
How we measure success
We use Key Performance Indicators (KPIs) - simple metrics that show how we’re doing across different areas. These are updated regularly and include:
- Quarterly Reports: see how we’re progressing every few months.
- Annual Reports: a big-picture view of our achievements and challenges.
- Finance Reports: understand how we’re spending public money.
- Risk Reports: learn how we’re managing potential issues.
We use a traffic light system to make it easy:
- 🟢 Green - on track or exceeding targets
- 🟡 Amber - needs attention
- 🔴 Red - off track and action is being taken
Find out more about our performance reporting
Explore the data yourself
Want to dive deeper? You can download reports and summaries directly from our site:
- Performance Reports
- Key Performance Indicators Summary
- Annual and Quarterly Reports
