Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Food hygiene rating scheme
Check your rating and inspection reports, see how to appeal your rating, request a rerating and right to reply.
The food hygiene rating scheme helps customers choose places with good hygiene, like restaurants, cafés, takeaways, pubs and supermarkets.
Your hygiene rating
After an unannounced inspection, your business will get a rating from 0 to 5:
- 5 – Very good
- 4 – Good
- 3 – Satisfactory
- 2 – Needs improvement
- 1 – Major improvement needed
- 0 – Urgent improvement needed
Note: This rating is about hygiene, not food quality.
How your rating is decided
Inspectors look at:
- how food is handled and stored
- cleanliness and condition of the premises
- how you manage food safety
You’ll get a report explaining any issues and how to improve. You’ll also receive a sticker to display your rating.
What to do if you disagree with your rating
Appeal
You can appeal within 21 days if you think the rating is unfair.
Right to reply
You can explain any improvements or unusual circumstances. This will be shown with your rating.
Request a revisit
If you’ve made improvements, you can pay £225 for a new inspection. There’s no limit on how many times you can request this.
