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Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Parking privacy notices

Parking PCN Privacy Notice

About us

Norwich City Council is the data controller for parking and under data protection legislation we are processing your data in line with the Traffic Management Act 2004 and the Transport Act 2000. As a public authority we have a legal obligation to process your personal information. 

You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk or by calling 0344 980 3333.

What will we do with your data?

We use it to process the information you provide to registered keeper information when processing Penalty Charge Notices (PCN). We intend to keep your data for two years from the date the PCN is closed, as stated in our Retention Schedule on our website.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

The data is requested from the DVLA, in line with the Traffic Management Act 2004 and Transport Act 2000 to establish the registered keeper.

How will we share your data?

Information provided is shared internally with the council’s customer contact team, IT, notice processing team and parking operations. Externally with Imperial Civil Enforcement - data processing and as required by the Traffic Penalty Tribunal (appeals process) Bristow & Sutor, Dukes, Equita, JBW and Rossendales - enforcement agents for the collection of debts in line with the Traffic Management Act 2004 and Transport Act 2000 in order that they may carry out their statutory duties. 

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.