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My Norwich

Privacy notice for mental health first aiders

About us

Norwich City Council is the data controller for any information created as part of our mental health first aid offer (MHFA) to support staff. We will only process your personal data with your explicit consent.

You may contact our data protection and information security officer by emailing

What will we do with your data?

We use your name and contact details to respond to your request to meet with one of our accredited MHFAs.

We intend to keep such information for no longer than 12 months from the end your involvement with the service.

During an sessions no identifiable personal data about you will be recorded or kept by the council.

What are your rights?

You have the right to request access to your personal information to:

  • ask for errors to be corrected
  • restrict how your information is used
  • object to how it is processed
  • request that your data is deleted

You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.

What are the consequences of you not providing data?

Should you not provide your contact details our MHFAs will not be able to arrange a session with you.

How will we share your data?

Your contact details will only be shared amongst the MHFAs in those circumstances where one MHFA is unable to meet with you, this is to provide a continuity of business.

The anonymised records captured in a session with an MHFA will only be accessible to them and to HR colleagues for quality and monitoring purposes.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.