Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Ending your tenancy
If you're planning to end your tenancy it's important to follow the correct steps. See everything you need to do - from giving notice to handing back your keys - in a clear, step-by-step format.
Step 1: give notice
- When you're preparing to move out, fill out a Notice to Quit form - there is a different one for ending your garage tenancy
- submit it to us
- your housing tenancy will end four weeks from the date we receive your notice, starting from the following Monday. For garage tenancies, the notice period is one week.
Step 2: prepare to leave
- arrange pre-leave inspection by calling us on 0344 980 3333.
- remove all your belongings
- clean the property
- return all keys by the end date to avoid charges.
Step 3: understand the commitment
- once you give notice, you can’t cancel it
- If you’re unsure, get advice before submitting the form.
Step 5: allow access
- The council may need to inspect or show the property during your notice period.
