Who can apply
You can apply if:
- you're at least 18 years old
- you've had a full UK driving licence for at least 12 months
What you need to do
Pass the Knowledge Test
- Hackney carriage drivers: know the shortest routes around Norwich.
- Private hire drivers: know key locations and landmarks.
Knowledge Test update
We are upgrading to a new booking system with increased capacity and more appointment slots. While we carry out the changeover we are unable to take bookings until April.
Thank you for your understanding.
Complete these checks and training
- driving assessment: book and pass a driving test.
- wheelchair assessment: required for hackney carriage drivers.
- safeguarding training: you'll need to book this online.
- medical check: your doctor must complete a form based on your medical records.
- criminal record check (DBS): apply through Taxi Plus for faster processing.
- right to work: show proof you can work in the UK.
- tax check: required if you're renewing or have held a similar licence before.
Check your eligibility before applying
Read our guidance on how we assess suitability to help you understand your chances of getting a licence before you submit an application.
Prepare your documents
Before applying online, make sure you have:
- medical certificate (completed by your doctor)
- passport-style photo (taken in the last 3 months)
- valid DVLA driving licence with your current address
- two forms of ID (e.g. passport and utility bill)
- DBS certificate or DBS update service registration
- proof of National Insurance number (e.g. P60, payslip)
If you register for the DBS update service, we can check your certificate status online in the future without having to apply for a new check. Find out more about the DBS update service on GOV.UK.
Apply online
You will need to:
- upload your documents
- pay the initial fee:
- hackney carriage: £420 (plus £103 later)
- private hire: £292 (plus £90 later)
What happens next
- we’ll check your documents and book your safeguarding training
- if everything is in order, your application will be processed (this can take at least 6 weeks)
- if approved, you’ll get a link to book a licence collection appointment and pay the remaining fee.
Important notes
- you must tell the council within 7 days if you get any motoring or criminal convictions
- all licensed vehicles must pass a special safety test
- Norwich City Council uses a national register to track licence refusals and revocations.
