New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Business rates
Get clear, practical guidance on managing your business rates - from what they are to how to pay, appeal, or apply for relief. how rates are calculated to available reliefs and how to get support.
Business rates overview
Click below to learn how rates are calculated, who sets them, and what to do if you think your valuation is wrong.
Get clear guidance on appeals, transitional relief, and expert support.
A guide to business rates and appeals
Discover the support your business might be missing out on
From Small Business Rate Relief to Discretionary Revaluation Relief, there are a range of exemptions designed to ease your financial burden.
Find out more about reliefs and exemptions
Changes to business rates multipliers from 2026
From April 2026, the Government is introducing a new set of business rates multipliers to make the system fairer, support high street businesses, and ensure larger properties contribute proportionately. These changes will affect how your rates are calculated, so it’s important to understand what’s coming and how it impacts you.
Guide for commercial tenants
Whether you're starting a new business or managing an existing tenancy, understanding your responsibilities as a commercial tenant is essential. This guide provides key information to help you navigate business rates, council notifications, and your obligations under a lease.
You'll find guidance tailored to:
- New businesses – including how to notify the council and when business rates begin.
- Existing ratepayers – with tools to manage accounts, appeal rateable values, and apply for reliefs.
- Tenants and landlords – outlining who is responsible for business rates, insurance requirements, and payment methods.
This resource is designed to support tenants at every stage of their commercial journey.
View the guide for Norwich City Council commercial tenants
Business rate reports
View summaries of properties liable for business rates, including ratepayer names (where available), rateable values, billing amounts, and any applied reliefs or exemptions.
