Citizen magazine Summer 2024 - text version - Digital update

Digital update  

Here are just some of the ways you can make sure the digital world works for you.

Download your 2024 bin calendar  

Do you rely on your neighbours to know which bin to put out? Simply type your postcode into the My Norwich section of our website to find out in seconds. You can also download your bin calendar for the rest of 2024, so you’ll never be caught out.

My Norwich can also be used to view a range of information tailored to your address: planning applications, find your local councillor and check parking regulations – and lots more.

Improving our online offer

The city council’s website is getting an upgrade. As more and more people access our services online, it is important that the
council’s website works for you. We want to deliver a clear, clean and accessible website and provide a seamless experience for residents, businesses and online users. That’s why we will be redesigning the current city council website. We ran a consultation earlier this year to get your views on this, and you can still submit your feedback through the Get Talking Norwich website.

While you’re there, why not check out other consultations currently underway or join a community conversation?

Help getting online

If you have trouble accessing a particular council service online, let us know and we will talk you through it.

Learning new digital skills can be daunting and sometimes you may not know where to start.

• AbilityNet is offering free support from the comfort of your own home to assist with a range of IT challenges, from setting up new equipment to using online services. The service is completely free and requests can be made via email  enquiries@abilitynet.org.uk, or at the AbilityNet website.
• Age UK have lots of online essential resources for those seeking support to develop their IT and digital skills, to help people communicate with their loved ones online and access financial savings through shopping and banking online  www.AgeUk.org.uk
• The Norfolk Library Service also offers a number of initiatives to help with improving digital skills or getting the best out of online services. Step into your local branch to ask about the support available www.norfolk.gov.uk/libraries