Citizen September 2025 - text version - How you could be in for cheaper energy bills

Warmer homes, lower bills – your home could be next

Hundreds of homes across Norwich have already been made warmer, more efficient, and cheaper to heat. And your home could be next.

This is thanks to the £17m in Government funding secured by the city council earlier this year to improve energy efficiency in homes across the city.

Homeowners and private renters

With trusted contractors and national energy provider E.ON on board, the council is inviting eligible households to step forward and find out if they qualify for free home upgrades.

Councillor Emma Hampton, cabinet member for climate and environment, said: “This is a big step forward in our work to reduce carbon emissions and tackle fuel poverty. We are already seeing real progress on the ground – but we want more residents to benefit.”

You could be eligible if your household income is under £36,000 or you receive means- tested benefits. Upgrades can include better insulation, solar panels, or low-carbon heating systems – all designed to cut energy bills and make homes more comfortable year-round.

“If you think you might qualify, please get in touch,” said Cllr Hampton. “This is a real opportunity to future-proof your home and reduce your energy costs at no extra cost to you.”

Visit www.norwich.gov.uk/WarmHomesLocalGrant 

If you have queries email climateaction@norwich.gov.uk

Council tenants

Council tenants are also set to benefit. Through the Warm Homes Social Housing Fund, the city council is installing over 1,400 solar panel systems, 140 air source heat pumps and a ground-source heat pump across its housing stock over the next three years.

Cllr Beth Jones, cabinet member for housing, said: “We’re focusing on some of the hardest-to-heat homes in our social housing, making them more comfortable and energy efficient for tenants.

“If you receive a letter, we strongly recommend responding quickly. This is a great opportunity to make your home warmer for the long term.”

Tenants will receive letters about the upgrades from the council and E.ON. All work will be carried out by trusted contractors and follows a ‘fabric-first’ approach – meaning insulation is installed before any new heating systems, to ensure the best results. 

This investment is part of the council’s wider plan to help Norwich become a net-zero city by 2045.

Cllr Emma Hampton – deputy leader and cabinet member for climate and environment
"This is a real opportunity to future-proof your home and reduce your energy costs at no extra cost to you."