Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Rent charges 2025-26
Each year, council rents are reviewed and set in line with government regulations. These decisions take into account factors such as:
- Average manual wages
- Council property values
- The number of bedrooms in your home
From April 2025 to March 2026, council rents will increase by 2.7%, in line with the government’s rent cap. This represents an average rise of £2.45 per week.
Weekly rent overview
| Rent 2024-25 | Increase (2.7%) | Rent 2025-26 | |
|---|---|---|---|
| Average | £90.62 | £2.45 | £93.07 |
| Maximum | £149.80 | £4.04 | £153.84 |
| Minimum | £68.66 | £1.85 | £70.51 |
Why the increase?
The rent adjustment helps the council manage rising costs and continue investing in your community. It supports:
- maintenance of council homes and estates
- upgrades to kitchens, bathrooms, and electrical systems
- construction of new council homes
Rent notification
You should have received your rent notice in early March, detailing your updated weekly and monthly rent amounts. If you haven’t received it or are unsure about your payment:
Contact us at HousingIncome@Norwich.gov.uk
