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My Norwich

Report a repair

Important information about routine housing repairs

We are unable to raise routine housing repairs from Friday 21 January until Monday 31 January due to an upgrade to our housing system.

You can still report your non-urgent repair and we will respond as soon as we can, but if the situation changes or your repair is urgent, please call us on 0344 980 3333.

Thank you for your patience and please accept our apologies for any inconvenience.

20 January 2022

Before you report a repair

Check which parts of your home are your responsibility and which are ours. Repairs that are your responsibility will incur a charge, called rechargeable repairs.

Council responsibilities

The council is responsible for maintaining and repairing:

  • the structure and exterior of the property, including drains, gutters and external pipes
  • installations for the supply of water, gas and electricity
  • installations for sanitation (basins, sinks, baths, showers and toilets)
  • heating installations (radiators, boilers, water tanks etc)

We must carry out those repairs provided:

  • the damage has not been caused by you
  • we know about the damage; and
  • we have your co-operation for our staff and contractors to access your home

For further information about your rights and obligations with regard to housing repairs and maintenance please see section eight of your tenancy agreement.

Reporting repairs

A chance to win £50!
Tenants and leaseholders who report their non-urgent property repairs online will be entered into a monthly £50 prize draw. The repairs must be those that Norwich City Council is responsible for and does not include Gasway and emergency repairs.

If you have provided a mobile telephone number, you will receive a text reminder on the day before your appointment.

Report a property repair      Report a heating repair      Leaseholder repairs    

If you are a Private Sector Leasing tenant in a LetNCC property, do not complete the repairs form. Please contact your housing officer, email or for out of hours/emergencies call 01603 412180.