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My Norwich

Report a repair

Looking for an update on an outstanding repair?

Repairs requested before April may be delayed due to the change in the way we manage our repairs and maintenance service. We are working hard to catch up on this work and apologise for any inconvenience caused. 

If you have logged a repair and are still waiting for an appointment, please be assured that we will be in touch as soon as possible to arrange this. To help us get your repair completed as quickly as possible, we are also working with contractors Breyer and Fosters, who may contact you to arrange your repair. 

8 April 2022

Before you report a repair

Check which parts of your home are your responsibility as a tenant and which are the council's responsibility

Reporting repairs

Please log in to Housing Online through My Account to report and book your repair, where you can also manage other elements of your tenancy, including your rent account.

You will need to set up two separate log-ins for both My Account and Housing Online if you’ve not logged in before. After you have signed up, you’ll only need to sign into My Account to access Housing Online features. 

When signing up for the first time, you will need your unique person reference, which can be found on your recent rent notification. 

Report a repair (My Account)        Report a heating repair      Leaseholder repairs    

If you are a Private Sector Leasing tenant in a LetNCC property, do not complete the repairs form. Please contact your housing officer, email pslt@norwich.gov.uk or for out of hours/emergencies call 01603 412180.