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My Norwich

Report a repair

Before you report a repair

Check which parts of your home are your responsibility and which are ours. Repairs that are your responsibility will incur a charge. Full details are available in the Tenants' Handbook.

Reporting repairs

A chance to win £50!
Tenants and leaseholders who report their non-urgent property repairs online will be entered into a monthly £50 prize draw. The repairs must be those that Norwich City Council is responsible for and does not include Gasway and emergency repairs.

If you have provided a mobile telephone number, you will receive a text reminder on the day before your appointment.

   Report a property repair    Report a heating repair      Leaseholder repairs        

If you are a Private Sector Leasing tenant in a LetNCC property, do not complete the repairs form. Please contact your housing officer, email pslt@norwich.gov.uk or for out of hours/emergencies call 01603 412180.