Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Help for people sleeping rough in Norwich
Norwich City Council works with local partners to support people sleeping rough. Whether you want to report someone in need, get advice for your business, or find ways to help - this page has everything you need. Together, we can make a real difference.
What you need to know
A person sleeping rough is the most visible and urgent form of homelessness. It means someone has no roof over their head and is forced to sleep outside - on the streets, in parks, or other public places.
But homelessness isn’t always this obvious.
What help is available?
Norwich City Council works with local partners to offer:
- emergency accommodation for those sleeping rough
- advice and support to help people stay in their homes or find new ones
- outreach teams who speak directly to people on the streets
- referrals to services like healthcare, substance misuse support, and housing options
Find out more about the support available
How you can make a difference
If you or someone you know is sleeping rough, help is available. You can contact us on 0344 980 3333 for support.
See someone sleeping rough?
You can help by connecting them to support services through StreetLink. It’s a simple, powerful way to ensure people experiencing homelessness are not invisible -and can access the help they need.
Support with dignity and purpose
Buy The Big Issue from a local vendor. Every purchase helps someone take steps toward financial independence and rebuild their life. The Big Issue isn’t just a magazine - it’s a movement to end poverty through opportunity, self-empowerment, and ethical enterprise.
