Supporting people sleeping rough and tackling homelessness
Norwich City Council plays both a strategic and practical role in helping people who are sleeping rough or at risk of homelessness.
Practical support
- Street Outreach Service
Direct engagement with rough sleepers to offer support and connect them with services. - Housing Advice Service
Get housing advice - Severe Weather Emergency Protocol (SWEP)
Learn about SWEP - Winter Shelter Coordination
Emergency accommodation during cold months.
Strategic role
- Rough Sleeping Strategy
View the strategy (2022–27) - Greater Norwich Homelessness Forum
Explore the forum - Commissioning Services
Including Pathways Norwich
Supported housing providers in Norwich
| Provider | Location | Who it's for |
|---|---|---|
| Home Group | Archway Housing Project, NR2 3DN | Women aged 16 - 24 |
| The Ripley Project | Rosary Road, NR1 4BX | Single males` |
| Barnard's Yard | Male and female individuals | |
| Hope into Action | Church Cottage, NR2 4SN | |
| Notting Hill Genesis | Multiple locations | Make and female individuals |
| Orwell | Hinde House, NR2 1NR | Females aged 16+ |
| St Martins | Bishopbridge House & Dibden Hostel | Adults |
| YMCA | Multiple locations | Ages 16 - 24 |
| Umbrella Housing | 62 Bethel Street, NR2 1NR | Single parents aged 16 - 25 |
Partner organisations
These groups offer food, advice, health care, legal support, and more:
| Organisation | Support offered |
|---|---|
| Citizens Advice Bureau | Free, confidential, and impartial advice on a wide range of life issues |
| St Martins | Support for people sleeping rough, sofa surfers, and those at risk of homelessness |
| The Salvation Army | Immediate help for people sleeping rough and support in finding housing |
| VAS | NHS team providing healthcare access for people who struggle with mainstream services |
| The Bridge Plus+ | The Bridge Plus+ works with people who have English as additional language, are not familiar with UK systems and/or have faced unequal treatment when exercising their rights |
| Equal Lives | Support for people facing disabling barriers to live independently |
| Mancroft Advice Project (MAP) | Advice, counselling, and support for young people aged 11–25 in Norfolk - add Leeway in |
| National Domestic Violence Helpline | 24-hour support for those fleeing domestic violence: 0808 2000 247 |
| Leeway Domestic Violence and Abuse Services | Leeway is an independent charity providing support to adults, young people and children who are experiencing domestic abuse in Norfolk and Suffolk. |
| Norwich Community Advice Network | Improves access to free, high-quality social welfare advice and advocacy in Norfolk |
| Norfolk Community Law Service (NCLS) | Free legal advice and representation, promoting access to justice and equality |
| Shelter | Free expert advice on housing issues, including disrepair, landlord disputes, and housing rights |
