Norwich City Council has a duty to investigate and take action where housing laws are not being followed. Our role is to protect tenants, improve housing standards, and ensure landlords meet their legal responsibilities.
We investigate housing offences in a fair, consistent, and evidence‑based way. Where breaches or offences are identified, we will take appropriate enforcement action.
When we investigate
We may investigate housing offences when:
- a tenant, neighbour, or member of the public reports a concern
- we receive information from another organisation or regulator
- issues are identified through inspections or licensing activity
- data or intelligence suggests a risk to tenant safety or rights
An investigation can begin even if a tenant does not make a formal complaint.
What an investigation involves
Each investigation is handled individually, but may include:
- inspecting the property
- requesting documents or information from landlords or agents
- interviewing tenants, landlords, or witnesses
- reviewing records, licences, and compliance history
- gathering evidence to establish whether the law has been broken
We will explain what information is needed and how the process works.
Our approach to enforcement
From 1 May 2026, housing enforcement operates under the Renters’ Rights Act, which strengthens protections for tenants and expands local authority enforcement powers.
Our approach is:
- proportionate – actions are based on risk, harm, and seriousness
- consistent – similar cases are treated in similar ways
- transparent – decisions are explained clearly
- firm – enforcement action is taken where breaches or offences are found
Early engagement may be used where appropriate, but this does not replace enforcement where the law has been broken.
Possible outcomes of an investigation
If an investigation identifies a breach or offence, we may take one or more of the following actions:
- issue a legal notice requiring action
- issue a civil penalty
- carry out works in default
- apply for a Rent Repayment Order
- refuse, revoke, or vary a licence
- begin prosecution
- apply for a banning order
The action taken will depend on:
- the seriousness of the offence
- any harm or risk to tenants
- whether the landlord has complied previously
- whether the issue has been repeated
- any aggravating or mitigating factors
Your rights during an investigation
If enforcement action is being considered or taken, you have the right to:
- understand what action is proposed
- know the legal basis for the decision
- see the evidence relied upon
- make representations
- challenge or appeal the decision
We will provide this information in writing and explain the next steps.
Appeals
Different enforcement decisions have different appeal routes. These may include:
- the First‑tier Tribunal (Property Chamber)
- the Magistrates’ Court
We will tell you:
- whether you have a right of appeal
- how to appeal
- the deadline for doing so
Find out about Your rights and changes in the law.
Working with us
We encourage landlords and agents to engage with us promptly when issues are identified. Early cooperation can help resolve problems quickly and reduce the risk of further enforcement.
However, failure to cooperate or continued non‑compliance may result in stronger enforcement action.
Need help or want to report a concern?
If you are a tenant concerned about housing conditions, or a landlord unsure about your responsibilities:
Contact the Private Sector Housing Team
We can explain the process, your rights, and what to expect next.
