Step 1 - report the issue to your landlord or letting agent
Put it in writing (email or letter) describing:
- where the damp/mould is
- how long it’s been there
- any health impacts
- include photos if possible
Keep a record of all communication.
Your landlord is legally responsible for fixing damp and mould if it’s caused by:
- structural issues (e.g. leaking roof, cracked walls)
- faulty heating or ventilation
- internal leaks or poor insulation
- anything that makes the property unfit to live in
Step 2 - know your rights
Under UK law, landlords must:
- maintain the property in a habitable condition (Homes (Fitness for Human Habitation) Act 2018)
- fix issues that affect health and safety
- not retaliate with eviction if you report repairs (protection from “revenge eviction”)
Step 3 - escalate to Norwich City Council if no action is taken
If your landlord ignores the issue or delays repairs:
- email: privatesectorhousing@norwich.gov.uk
- check out our damp and mould advice
- call: 0344 980 3333 (select option 3, then option 3)
- or fill out our online form
We can:
- inspect your home
- issue a legal notice to the landlord
- refer the case to environmental health if it affects your health
Step 4 - get medical evidence if your health is affected
If damp or mould is making you ill:
- ask your GP for a letter
- you may be eligible for Legal Aid to get free legal advice
Step 5 - use templates to help You write
Shelter provides a letter template to report damp and mould.
