Use this form to book and pay for the collection of large or bulky household items from residential properties only. This service is not available to businesses or landlords. Find out about disposing of clinical, hazardous and trade waste. To be eligible for this service you must be the occupant of the property from where the collection is to be made. We can only collect from properties inside the Norwich City Council area. We will only collect items that you would normally take with you if you move house. Items such as fridges, freezers, wardrobes, etc. must be empty and unlocked. If the collection crew cannot confirm this then the item will not be collected and no refund issued. Payment for the bulky item service is non-refundable. Check which items you have requested carefully as we cannot guarantee additions or changes after a booking is confirmed. Please note that when you start the form you must continue to the end and submit it. You only have 10 minutes to fill out each page and you will not be able to save the form and come back later. Privacy notice Read our privacy notice for information about what we do with personal information.