Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
If you would like the policy in another language or format such as large print, CD or Braille, please call 0344 980 3333.
Norwich City Council is committed to the highest standards of financial probity and takes its duty to protect the public funds it administers very seriously.
This policy provides a clear framework for the council to investigate suspected fraud thoroughly, to prosecute wherever the evidence supports such action and seek recovery of defrauded monies through all possible legal means. This policy also applies to the Bribery Act 2010.
The council administers significant public funds and is sometimes targeted by persons wishing to defraud the public purse. This policy, and the structures maintained by the council, demonstrates that we will make every effort to identify attempts to defraud the public purse and will robustly pursue individuals responsible.
The council, through this policy, has adopted a zero tolerance approach towards fraud. This includes:
The council requires all partners and contractors to assist in this role and cooperate with any fraud investigation undertaken by authorised council officers.
Councillor Martin Schmierer, Audit committee chair
Louise Rawsthorne, Chief executive officer
June 2025